Terms of Service

Terms of Service — Emotii Friends

Welcome to Emotii Friends. By using our website, you agree to the following terms.

  • Disclaimer

The content on this website, including character descriptions, coping strategies, and emotional wellbeing information is provided for general educational and entertainment purposes only. Emotii Friends products are toys. Nothing on this website constitutes professional medical, psychological, or therapeutic advice. Always seek the guidance of a qualified mental health professional for any concerns regarding your or your child's mental health.

  • Overview

This website is operated by Emotii Friends.

Throughout the site, “we”, “us”, and “our” refer to Emotii Friends.

By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms.

  • Online Store Terms

You must not use our products for illegal or unauthorised purposes.

You must not transmit viruses or harmful code.

A breach of these Terms will result in immediate termination of your access.

  • Product Information

We aim to display accurate product descriptions, colours, and images.

However, variations may occur due to screen settings or manufacturing differences.

Blind‑box items are randomised — we cannot guarantee specific characters.

  • Pricing & Availability

Prices are subject to change without notice.

We reserve the right to modify or discontinue products at any time.

  • Orders

We may refuse or cancel orders if:

  • Fraud is suspected

  • Incorrect information is provided

  • Stock becomes unavailable

If your order is cancelled, you will be refunded.

  • Third‑Party Services

We use third‑party providers for payments, shipping, analytics, and marketing.

These providers have their own privacy and security policies.

  • Intellectual Property

All content on this site — including characters, artwork, logos, and product designs are the property of Emotii Friends and protected by copyright.

You may not reproduce, copy, or exploit any part of the site without written permission.

  • Limitation of Liability

We are not liable for:

  • Delays in shipping

  • Losses caused by third‑party carriers

  • Misinterpretation of the Emotii Friends Comfort Skills or content relating to the Emotii Friends characters

  • Misuse of products

  • Indirect or consequential damages

Our liability is limited to the amount paid for your order.

  • Changes to Terms

We may update these Terms at any time.

The latest version will always be available on our website.

  • Contact Information

Questions about these Terms can be sent to: support@emotiifriends.com.au