Terms of service
🌟 Terms of Service — Emotii Friends Pty Ltd
Last updated: [add date]
Welcome to Emotii Friends Pty Ltd (“we”, “us”, “our”).
By accessing or using our website, purchasing from our store, or interacting with our services, you agree to the following Terms of Service.
Please read them carefully.
---
1. Online Store Terms
By using our website, you confirm that:
- you are at least 18 years old, or
- you have permission from a parent or guardian to use this site
You may not use our products or website for any unlawful or unauthorised purpose.
---
2. Product Information
Emotii Friends are blind box collectible items.
This means:
- the character inside each box is a surprise
- customers cannot choose which character they receive
- duplicates may occur when purchasing multiple boxes
Colours, designs, and packaging may vary slightly from images shown.
---
3. Pre‑Orders
Some products are offered as pre‑orders. By placing a pre‑order, you acknowledge that:
- payment is taken at the time of purchase
- estimated delivery dates are approximate
- delays may occur due to manufacturing or shipping
- orders can be cancelled only before fulfilment begins
Once your order has been packed or shipped, it cannot be cancelled.
---
4. Pricing & Payments
All prices are listed in Australian Dollars (AUD) unless stated otherwise.
We reserve the right to:
- update prices
- correct errors
- change or discontinue products
Payments are processed securely through trusted third‑party providers.
We do not store full payment details.
---
5. Shipping & Delivery
Shipping times are estimates only.
We are not responsible for delays caused by couriers, customs, or external factors.
Once an order has been shipped, responsibility for delivery transfers to the carrier.
Full details are available in our Shipping Policy.
---
6. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms.
Key points:
- No change‑of‑mind returns for blind boxes or pre‑orders
- Faulty or damaged items will be replaced or refunded in line with Australian Consumer Law
- Pre‑orders may be cancelled before fulfilment begins
Please review our full Return & Refund Policy for details.
---
7. Accuracy of Information
We aim to provide accurate, up‑to‑date information, but we cannot guarantee that:
- product descriptions
- pricing
- availability
- images
- or website content
are always error‑free.
We may correct errors or update information at any time.
---
8. Third‑Party Services
Our store uses third‑party providers for:
- payments
- shipping
- analytics
- email marketing
These providers have their own terms and privacy practices.
We are not responsible for their actions or policies.
---
9. Intellectual Property
All content on this website — including characters, artwork, logos, designs, and text — is the property of Emotii Friends Pty Ltd.
You may not copy, reproduce, or use our content without written permission.
---
10. User Accounts
If you create an account:
- you must provide accurate information
- you are responsible for keeping your login details secure
- we may suspend or terminate accounts that violate our Terms
---
11. Prohibited Uses
You may not use our site or products to:
- break any laws
- infringe intellectual property
- harm, harass, or exploit others
- upload malicious code
- interfere with website functionality
---
12. Limitation of Liability
To the fullest extent permitted by law, Emotii Friends Pty Ltd is not liable for:
- indirect or consequential damages
- loss of profits
- delays outside our control
- misuse of products
Nothing in these Terms excludes your rights under Australian Consumer Law.
---
13. Changes to These Terms
We may update these Terms at any time.
The latest version will always be available on our website.
Continued use of our site means you accept any changes.
---
14. Contact Us
If you have questions about these Terms, please contact us:
Emotii Friends Pty Ltd
Email: support@emotiifriends.com.au
Location: Western Australia